Frequently Asked Questions
Why did my package arrive in reused box?
We’re so glad you asked! One of our values as a small business is to care for the Earth in ways we can, part of this means reducing waste and reusing packaging and shipping materials whenever possible. We are grateful for businesses such as REtacoma, where we get many of our reused boxes, and EcoEnclose where we purchase our shipping items made from recycled material.
Can I request my items arrive in new materials?
We will do our best to accommodate any requests for new packaging and shipping materials, Please email us at firstname.lastname@example.org and let us know that you do not want reused materials for your package.
Do you offer gift wrapping?
Yes! We are honored that you’d consider buying something from our small business as a gift for a friend, loved one, or yourself! Please add in the gift wrap option and include a message you’d like included. We handwrite any messages on a card for the gift recipient.
Do you offer refunds?
While we do our best to accurately describe our products, we know that sometimes things change. If you’d like a refund, please contact us within 14 days of receiving your item at email@example.com. Items must be shipped back in new condition, at buyers expense, within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Can I pick up my items and save on shipping?
At this time, we do not offer local pick up.
Do you take custom work?
Depending on the item and turnaround time, we sometimes take on custom work. Please reach out to us at firstname.lastname@example.org and we’re happy to discuss custom items.
Do you offer wholesale pricing?
We’re honored that you’d consider selling our items in your shop! We do take a select number of wholesale orders each month. We currently offer wholesale orders on our 3D printed plant trellises with a minimum of $50. Due to the current high prices of wood and the time intensive macrame process, we are not able to offer wholesale orders for wood or macrame items. Our processing time is typically 4-6 weeks. Please contact us at email@example.com and we can share more details.
What’s the best way to contact you?
For any questions, concerns, or custom work, please contact us at firstname.lastname@example.org